Amazon calculates a product’s star ratings based on a machine learned model instead of a raw data average. The model takes into account factors including the age of a rating, whether the ratings are from verified purchasers, and factors that establish reviewer trustworthiness.
You will put in a lot of work and time to get your money out of this claim. I bought a remanufactured Samsung phone and purchased this insurance plan to cover it. When the phone began to malfunction I filed a claim and got no response, when I called a few days later to verify that they had received my claim I learned it was denied because "the phone was still covered under the manufacturers warranty." Well, as I said, It's a refurbished phone and I already checked with the manufacturer and the warranty had expired 6 months ago. After I explained this to the representative he asked me to refile the claim which I did. So this is day 4 without a phone. 5 days later, I got a pre-paid shipping label to return my phone to them which I did that day. It's been a week now and still no word so I gave them a call. The representative told me "oh yes, we should have received your phone by now. I will update your claim right now. You should be hearing from us in 3 business days." So hopefully after 20 days without a phone, my claim will finally be funded. By the way, read the fine print, there's a $50 deductible if they decide to accept your claim so after purchasing the insurance for $50 and paying a $50 deductible and spending at least an hour and a half collectively on hold during my 3 separate calls I'm not sure if the time and aggravation is worth the $150 check they're hopefully going to send me to replace my $250 phone. I'm sure I'll have to make another phone call in three business days to remind them to send me that check. Not impressed at all. Don't think I'll go this route again.
We filed claim on July 7 and on July 15 it was approved via a call at approx. 7:15 in the morning from a woman in India who was clearly reading a script. Plan had repair or replacement options at different out of pocket costs but they insisted only repair option existed. Find a different insurer. What a joke.
Here is the response I got (useless):
Hi, Thank you for contacting Asurion Protection Plan Team. Here at Asurion, we take your business seriously, and we will always work to make sure that we meet your satisfaction. We understand your concern regarding our warranty plan. The solution that on of our specialist provided you is the best solution for your current issue with your product. And the out of the pocket cost that you mentioned will be reimburse to you once you send us your repair reciept. On top of that your warranty will still be active to cover for your device even after the repair is done. We thank you for understanding.
If you have concern, question or suggestion feel free to visit our website at www.asurion.com/amazon . You can reach us by chat or call us at 866-551-5924 or you can also email us at [e-mail address removed]. We are here to help 24/7/365. Have a great day and may this email finds you well!
BUYER BEWARE! READ THE FINE TEXT! Nobody mentions the hidden fees and fines until you have to make a claim. (which was more than half the price of the phone I bought the insurance for) I wish I just bought a new phone for full price instead of buying insurance through these people! At least then it wouldn't have costed me so much in the long run and I wouldn't have had to wait for a month for it!
Deliberately impossible to file a claim,called customer support,filed a claim,then was sent an email with a form to print out,fill out,scan then upload to their website(no possible way to fill out online)so have a home office and an assistant ready...and some aspirin
I filed a claim for a broken lens cover on my Samsung S-8. It was my first claim and I had to set up the process by registering my phone with the receipt, etc. I got a response within a day and was ready to proceed. When I took my phone in to be repaired the damage was more extensive than originally thought, so I emailed Asurion at their "best way to contact" email address, with the claim ID# and the additional information about the damage. No response after 2 days. I sent another email. Still no response after 2 days (plus a weekend). I may just file a new claim since it doesn't seem like I will be getting any response on the first one. My advice to Asurion: answer your emails, especially when you say that's the "best way to reach" you!
This does not work. Bought an Iphone 7 off of Amazon, and when it broke/stopped working, They told me over the phone "Call Apple" instead of handling it themselves, and now I'm here requesting a refund, since i had the phone for 3 months, and it say's 2 year warranty.
I have been online 6 times and chatted with 6 different representatives. I paid for the insurance and then paid the deductible for the repair and then paid for the repair. Now I'm on the phone for the third time and I am stuck in the never ending loop of "the best way to file a claim is online... blah blah blah). This is the biggest crock I've ever seen.