Top critical review
One time only plan
Reviewed in the United States on August 26, 2019
I had to use my plan because I dropped my phone and jammed the volume down button. I received an Amazon gift card for the purchase price, BUT Asurion informed me that my plan was cancelled. Meaning that it is a "one time use" plan. That is NOT what is advertised, and NOT what I purchased. The contract says it will REPAIR or replace...NOT one time replacement only. I paid for two years of protection, NOT one time use. I am quite sure that the phone I returned will be repaired and sold again, so I should only be dinged for the cost of repair, NOT the total purchase price.