Top critical review
1.0 out of 5 starsWarning: Does not cover Roomba vaccuums!
Reviewed in the United States on December 3, 2020
So, I almost never buy extended warranties but I've had Roombas in the past that broke, and this plan was only like $30 bucks so I figured why not. Later, I get an email saying "Your Amazon Purchase is Protected!" or some such thing. No where on the Email did it say anything about a Roomba and the Roomba invoice didn't even mention the extended warranty. I decided to file a "test claim" just to see what the process was like. When you go to their site, it asks for the Order Number. I paste that in from the email, and it asks me to login to my Amazon account which I do. It pops up and says "Hey is this for your Roomba such and such?" and I hit yes. Next, it says "Let's identify your product" and I'm like uhh dude you just told me, it was for the Roomba. So I type in "Roomba" and then it asks for the product type. The only option is "Battery charger". So at this point, I'm questioning if this warranty even covers the Roomba I bought. So I click on the little Chat agent icon and talk to someone.
After checking the order number, he's like "Yea you bought the wrong warranty, you need such and such protection plan". Uhh, I literally just clicked Add to Cart on the Roomba and it popped up asking if I wanted to purchase a 3 year protection plan and I said yes. I didn't choose anything. You just sold me the wrong thing. In the end, I decided to just get a refund for the protection plan and luckily that was a pretty easy process (just a few mouse clicks).
At this point, I'm curious how many people buy these extended protection plans off Amazon and only figure out it's the wrong one when they go to file a claim. Pretty sweet deal for Asurion! Don't file a claim, they get $30 bucks. Do file a claim? They just say you bought the wrong plan and they keep your $30. I want to run a business that just gets free money from people too! Complete and utter scam, and Amazon and Asurion needs to be held accountable for linking the wrong protection plan to products.
