Amazon.com: Customer reviews: ASURION 4 Year Laptop Accident Protection Plan with Tech Support for Laptops $900

Top positive review

Easiest and most helpful protection plan I have ever used.

Reviewed in the United States on May 1, 2022

My Asus Zenbook had a screen malfunction after a couple of years. Since it was still within my protection period I filed a claim. They sent a box with a printed shipping label. It arrived after just a couple of days. The instructions were easy to follow to ship it back to them. I dropped it at a UPS drop on the 18th. I was told at the UPS drop that it would be picked up the next day by UPS. It was received by the 20th. I received regular updates via text and email to advise of the status of the repair. They did have to order a part which took them less than a week to receive. After receiving the part they determined my Zenbook was beyond repair and I received an amazon gift card for the purchase price of my Zenbook that day via email. This was the 29th. I always get a protection plan and have had to file claims with Geek Squad, & several manufacturers protection plans in the past and this was the easiest by a long shot! I will definitely use them again!

Top critical review

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Mahesh Rathi

Useless and horrible service

Reviewed in the United States on March 25, 2020

I purchased a refurbished MacBook in October 2019 and purchased a 4 year warranty (this product). In march 2020, the charger/adapter broke - so I search for this warranty information. i went to the website to start a claim, but the website throws errors "Something went wrong...". I then call the number, get a representative, who collects all the info and tells me to hold. After 20 minutes of music playing, another representative comes and talks to me like this is afresh call. Same thing, she collects all the info again from me and tells me to hold. After about 10 minutes - I hear back the main menu message - like I just dialed in. not sure how to get any assistance.

Hoping that this review may get their attention.

Thanks

63 people found this helpful

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From the United States

Mahesh Rathi

Useless and horrible service

Reviewed in the United States on March 25, 2020

Verified Purchase

63 people found this helpful

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Woodsedge57108

No confirmation or communication after order.

Reviewed in the United States on March 28, 2020

Verified Purchase

I have used Asurion a number of times with my Verizon cellphone, and service was great. However, when I purchased this on Amazon for my laptop, I got an order number but no information on my policy, how to file a claim, what the coverage was, etc. Both my laptop and the Addition policy were POSs.

25 people found this helpful

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Erin

So frustrated.

Reviewed in the United States on March 15, 2021

Verified Purchase

I purchased my HP Laptop less than 1 year ago. I also purchased this protection plan. A few weeks ago, my computer screen started to "glitch" and reboot. It got worse to the point I couldn't turn my screen on. I wasn't able to back up any of my new data.

I filled the claim, they sent the box, I gave them the laptop, and they've been updating me with the status every few days. Nothing worked and they weren't going to be able to repair the laptop so they refunded my money.

Fine. Except now the 4 years of protection I bought is done after less than a year. They won't allow me any credit toward a new laptop protection plan. They also won't allow me to have my laptop back so we can pay someone qualified to retrieve my files! So in less than a year, I paid $400 to get my $900 laptop refunded, and will have to pay another $400 for a new protection plan? Because THEY say it can't be fixed?!

11 people found this helpful

Helpful

D L

These people are charlatans

Reviewed in the United States on September 17, 2020

Verified Purchase

Asurion has a website that is malfunctioning, forms that are improperly formatted, and then they reject claims because info don't sync up. You will be passed from agent to agent on infinite hold, clearly because they hope you will give up on filing your claim. Do not waste you money.

18 people found this helpful

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Herman

Poor Protection Plan

Reviewed in the United States on September 15, 2020

Verified Purchase

I wanted to cover a Laptop that I recently purchased. Asurion was the only one offered. When I received the 'policy', via an email, it did not even describe the product that I had purchased. This is the height of laziness. This company is so lazy that it cannot even produce a proper policy. I am very disappointed. What will happen if I should by unlucky enough to try to use this policy.
I believe in automation but this issuance of a Protection Plan is pretty sad. I've probably wasted the money I spent for the policy.
Herman

10 people found this helpful

Helpful

no help at all

Reviewed in the United States on June 4, 2019

Verified Purchase

they said to call hp

19 people found this helpful

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Deb4559

Their service department did not properly repair my computer

Reviewed in the United States on March 30, 2021

Verified Purchase

UPDATE: I was told that my computer is fixed, but now neither one of the two hard drives show what they are. I would now give them a negative 10 rating! Buyer beware! I was told about a week ago from a authorized repair facility that my SSD drive was not fixable. They didn't believe them and had me send the computer back to them. Within 24 hours I was told it was repaired and on its way back to me. All they did was add drivers to one of the two hard drives and never checked if the SSD was working. Now I am having to wait again for them to do something! I have been lied to by their representatives and would never recommend using them at all!! What a waste of my time and money. Buyer beware!!! By the way the only reason I gave them one star was some of the representatives were kind and understanding.

3 people found this helpful

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Sergio M.

Misleading dishonest offer.

Reviewed in the United States on January 24, 2022

Verified Purchase

I called because my new laptop was not working and they said that that Asurion don't cover software issues. In the description of the product offer this is what they say:
"EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more."
This what JuanCarlos said almost at the of the chat: "I am sorry to hear about the issue you are having with your laptop. I can only imagine the inconvenience this has caused you. Let me go ahead and submit the claim for you and check for the best option available."
They asked me so many questions only to tell me this at the end: "upon further review on the issue on the laptop. I do apologize but software issues are not covered by the protection plan."
#@$%^&0-_

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PerfectSky

GONE!

Reviewed in the United States on December 4, 2021

Verified Purchase

I sent my laptop in because the charging port was broken and the guy at the local laptop place said it need to be sent in. Asurion replaced my hard drive. Years of photos: gone. My girlfriend was writing a book: gone. Hundreds of dollars of games: gone. I sent this in for a simple fix and they returned it more severely broken than I could have imagined. Also, there is no phone number to call anyone about this.

Helpful

poorjoe

Getting human to respond to insurance claim - DAMN near impossible - But they take your $$$ quickly

Reviewed in the United States on June 25, 2021

Verified Purchase

What do I do when Asurion sends me direct to Dell for tech support and they tell me the unit sold to the Amazon seller did not contain a essential component. The Seller suggests I should not have used the Dell update process and I have a $1000 computer that does not work and ASURION does not respond or makes it so difficult to communicate. Just like AMAZON Customer Service - LOUSY!

2 people found this helpful

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