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  • Kenneth Cole Reaction Out Of Bounds Wheel Upright Carry-on Luggage
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Customer reviews

4.5 out of 5 stars
4.5 out of 5
14,774 global ratings
5 star
75%
4 star
12%
3 star
4%
2 star
2%
1 star
6%
Kenneth Cole Reaction Out Of Bounds Wheel Upright Carry-on Luggage

Kenneth Cole Reaction Out Of Bounds Wheel Upright Carry-on Luggage

byKenneth Cole REACTION
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Top positive review

All positive reviews›
Kathy Villagomez
5.0 out of 5 starsUndetectable Extension Charm must be included in this carry-on!
Reviewed in the United States on February 14, 2017
This suitcase is amazing. It looks tiny, but like the Tardis it's bigger on the inside. I was looking for a carry-on suitcase to take with me to Melbourne. I managed to fit a month's worth of clothes plus extras. This suitcase makes my soft large one useless. It's also more resistant to wear and tear since it has a hard case enclosure.

The following is what was in my suitcase. Prepare to be amazed.

3 large print books and 1 paperback
7 inch Sewercide record
2 pairs of sandals
7 girlie cut shirts
5 band t-shirts
3 tank tops
3 pairs of yoga pants
5 pairs of shorts
1 dress
4 Victoria Secret Bras- with padding
Lingerie
7 pairs of socks
Pullover Exhumed hoodie
Underbust Corset
Swimsuit
2 sarongs
Death fabric poster
Makeup bag and 1 urban decay eye shadow palette
Jewelery
Contacts
Read more
1,237 people found this helpful

Top critical review

All critical reviews›
persephione
2.0 out of 5 starsWarranty actually covers nothing
Reviewed in the United States on December 7, 2017
For the most part the luggage held up fine. Our first flight using the luggage was from the U.S. to Bali. When we arrived in Bali, we noticed that one of the wheel's had popped off and was missing. We were too busy to deal with it while on vacation so waited til we got home to contact them because I remembered there was a warranty that came with the product and thought it wouldn't be a big deal.

When we got home, I contacted Kenneth Cole regarding the warranty. The customer service rep said they no longer service my type of luggage and told me to go to a shoe repair store or seamstress to replace my own luggage wheel. Technically Kenneth Cole Reaction luggage comes with a warranty but when reading more closely at the warranty, it pretty much covers ABSOLUTELY NOTHING. They don't cover "normal wear and tear" and they don't cover "damage by common carrier or airline". But supposedly they do cover "defects in material or workmanship". This is a terrible deception that their company tells the public. My brand new luggage couldn't survive one flight from the U.S. to Bali without a wheel popping off? And they can't even send me a replacement wheel or fix my luggage? So apparently, Kenneth Cole doesn't stand behind it's products and refuses to to help their customers.

Like I said before, their luggage held up for the most part minus scratches all over the exterior appearing after first use and the missing wheel. But I appreciate good customer service and a company that stands behind their product. Kenneth Cole doesn't do that. I won't ever buy any bags from them ever again. Buyer beware. You get what you pay for. Next time I'm buying Samsonite.
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839 people found this helpful

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From the United States

Kathy Villagomez
5.0 out of 5 stars Undetectable Extension Charm must be included in this carry-on!
Reviewed in the United States on February 14, 2017
Verified Purchase
This suitcase is amazing. It looks tiny, but like the Tardis it's bigger on the inside. I was looking for a carry-on suitcase to take with me to Melbourne. I managed to fit a month's worth of clothes plus extras. This suitcase makes my soft large one useless. It's also more resistant to wear and tear since it has a hard case enclosure.

The following is what was in my suitcase. Prepare to be amazed.

3 large print books and 1 paperback
7 inch Sewercide record
2 pairs of sandals
7 girlie cut shirts
5 band t-shirts
3 tank tops
3 pairs of yoga pants
5 pairs of shorts
1 dress
4 Victoria Secret Bras- with padding
Lingerie
7 pairs of socks
Pullover Exhumed hoodie
Underbust Corset
Swimsuit
2 sarongs
Death fabric poster
Makeup bag and 1 urban decay eye shadow palette
Jewelery
Contacts
1,237 people found this helpful
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persephione
2.0 out of 5 stars Warranty actually covers nothing
Reviewed in the United States on December 7, 2017
Size: 3-Piece Set (20", 24", & 28")Color: CharcoalVerified Purchase
For the most part the luggage held up fine. Our first flight using the luggage was from the U.S. to Bali. When we arrived in Bali, we noticed that one of the wheel's had popped off and was missing. We were too busy to deal with it while on vacation so waited til we got home to contact them because I remembered there was a warranty that came with the product and thought it wouldn't be a big deal.

When we got home, I contacted Kenneth Cole regarding the warranty. The customer service rep said they no longer service my type of luggage and told me to go to a shoe repair store or seamstress to replace my own luggage wheel. Technically Kenneth Cole Reaction luggage comes with a warranty but when reading more closely at the warranty, it pretty much covers ABSOLUTELY NOTHING. They don't cover "normal wear and tear" and they don't cover "damage by common carrier or airline". But supposedly they do cover "defects in material or workmanship". This is a terrible deception that their company tells the public. My brand new luggage couldn't survive one flight from the U.S. to Bali without a wheel popping off? And they can't even send me a replacement wheel or fix my luggage? So apparently, Kenneth Cole doesn't stand behind it's products and refuses to to help their customers.

Like I said before, their luggage held up for the most part minus scratches all over the exterior appearing after first use and the missing wheel. But I appreciate good customer service and a company that stands behind their product. Kenneth Cole doesn't do that. I won't ever buy any bags from them ever again. Buyer beware. You get what you pay for. Next time I'm buying Samsonite.
Customer image
2.0 out of 5 stars Warranty actually covers nothing
By persephione on December 7, 2017
For the most part the luggage held up fine. Our first flight using the luggage was from the U.S. to Bali. When we arrived in Bali, we noticed that one of the wheel's had popped off and was missing. We were too busy to deal with it while on vacation so waited til we got home to contact them because I remembered there was a warranty that came with the product and thought it wouldn't be a big deal.

When we got home, I contacted Kenneth Cole regarding the warranty. The customer service rep said they no longer service my type of luggage and told me to go to a shoe repair store or seamstress to replace my own luggage wheel. Technically Kenneth Cole Reaction luggage comes with a warranty but when reading more closely at the warranty, it pretty much covers ABSOLUTELY NOTHING. They don't cover "normal wear and tear" and they don't cover "damage by common carrier or airline". But supposedly they do cover "defects in material or workmanship". This is a terrible deception that their company tells the public. My brand new luggage couldn't survive one flight from the U.S. to Bali without a wheel popping off? And they can't even send me a replacement wheel or fix my luggage? So apparently, Kenneth Cole doesn't stand behind it's products and refuses to to help their customers.

Like I said before, their luggage held up for the most part minus scratches all over the exterior appearing after first use and the missing wheel. But I appreciate good customer service and a company that stands behind their product. Kenneth Cole doesn't do that. I won't ever buy any bags from them ever again. Buyer beware. You get what you pay for. Next time I'm buying Samsonite.
Images in this review
Customer image Customer image
Customer imageCustomer image
839 people found this helpful
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Amazon Customer
5.0 out of 5 stars Great bag overall!
Reviewed in the United States on July 24, 2016
Size: 20-Inch Carry OnColor: Barn RedVerified Purchase
This is a great carryon bag. It's small enough to fit the carryon restrictions (I flew with American Airlines and Southwest and had no problems) yet still big enough to fit a week's worth of clothes, a pair of flip flops, a pair of sneakers/joggers, a microfiber towel and my toiletries in it. I packed myou bag as full as I possibly could and the zipper held strong. The wheels were a dream, they made it so easy to push along the narrow isles on the plane. The shell of the suitcase is just as strong and durable. I would recommend this bag to anyone looking for a good quality yet still affordable bag.
Customer image
5.0 out of 5 stars Great bag overall!
By Amazon Customer on July 24, 2016
This is a great carryon bag. It's small enough to fit the carryon restrictions (I flew with American Airlines and Southwest and had no problems) yet still big enough to fit a week's worth of clothes, a pair of flip flops, a pair of sneakers/joggers, a microfiber towel and my toiletries in it. I packed myou bag as full as I possibly could and the zipper held strong. The wheels were a dream, they made it so easy to push along the narrow isles on the plane. The shell of the suitcase is just as strong and durable. I would recommend this bag to anyone looking for a good quality yet still affordable bag.
Images in this review
Customer image Customer image
Customer imageCustomer image
306 people found this helpful
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Amazon Customer
1.0 out of 5 stars Beware of manufacture defects and give these bags a good test drive before your trip.
Reviewed in the United States on September 4, 2016
Size: 28-Inch CheckedColor: CharcoalVerified Purchase
I bought this item for a long trip to Europe. The bag has broken on my first flight from Cleveland to New York. One of the wheels (the one that is on the side where handle is) completely detached (see images). The item is no longer rolling, and I have to literally carry this 45 lbs bag. The worst thing about all these is that I can't even return it, as I'm in the middle of my trip. The only option I have is to buy some new bag and dump this one in my hotel room. Quite frustrating start of my trip.
Customer image
1.0 out of 5 stars Beware of manufacture defects and give these bags a good test drive before your trip.
By Amazon Customer on September 4, 2016
I bought this item for a long trip to Europe. The bag has broken on my first flight from Cleveland to New York. One of the wheels (the one that is on the side where handle is) completely detached (see images). The item is no longer rolling, and I have to literally carry this 45 lbs bag. The worst thing about all these is that I can't even return it, as I'm in the middle of my trip. The only option I have is to buy some new bag and dump this one in my hotel room. Quite frustrating start of my trip.
Images in this review
Customer image Customer image
Customer imageCustomer image
540 people found this helpful
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Puck
1.0 out of 5 stars Zipper and fabric disintegrated after only a few uses.
Reviewed in the United States on October 5, 2017
Verified Purchase
Good looking, and price seemed ok, but fabric and zipper completely disintegrated and there is no easy fix. Basically I ended up paying about $20 per round trip to use it. Warranty is not likely to repair or replace but it seems like it should have lasted under normal wear and tear, which includes loading and unloading on airplanes and taxis since it IS luggage.
Customer image
1.0 out of 5 stars Zipper and fabric disintegrated after only a few uses.
By Puck on October 4, 2017
Good looking, and price seemed ok, but fabric and zipper completely disintegrated and there is no easy fix. Basically I ended up paying about $20 per round trip to use it. Warranty is not likely to repair or replace but it seems like it should have lasted under normal wear and tear, which includes loading and unloading on airplanes and taxis since it IS luggage.
Images in this review
Customer image Customer image Customer image Customer image
Customer imageCustomer imageCustomer imageCustomer image
339 people found this helpful
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BreadPitt
5.0 out of 5 stars Perfect for a 5 day excursion
Reviewed in the United States on December 25, 2015
Size: 20-Inch Carry OnColor: CharcoalVerified Purchase
I just used this suitcase on my trip to Jamaica and it was perfect for a 5 day excursion. Also, it's bigger than other carry on suitcases as you can see in my photo.
Customer image
5.0 out of 5 stars Perfect for a 5 day excursion
By BreadPitt on December 25, 2015
I just used this suitcase on my trip to Jamaica and it was perfect for a 5 day excursion. Also, it's bigger than other carry on suitcases as you can see in my photo.
Images in this review
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Customer image
439 people found this helpful
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W. Daley
4.0 out of 5 stars Sturdy suitcase.
Reviewed in the United States on June 4, 2017
Size: 28-Inch CheckedColor: MagentaVerified Purchase
Received it on time. I just came back from Peru with a grueling travel itinerary. This suitcase is very light weight. I was happy it was so light weight because it allowed me to pack more items. My concern was if it was durable enough for the trip. It passed the test. Except for a small scuff mark on one side, it made the round trip. The color I received is a dark pink or fuscha color. I was a bit iffy about the color but grew to love it. I can easily spot my luggage a mile away. It was also quite fun as a conversation piece.
So here are the cons: it has a zippered compartment on one side. Unfortunately there are no other compartments for packing smaller items separately.
The wheels work well when "Pulling" the suitcase behind me. It does not steer so well when walking with it on the side. I found myself having to put alot of effort into steering it when walking with it from the side.
Aside from those 2 issues, it's a keeper.
Customer image
4.0 out of 5 stars Sturdy suitcase.
By W. Daley on June 4, 2017
Received it on time. I just came back from Peru with a grueling travel itinerary. This suitcase is very light weight. I was happy it was so light weight because it allowed me to pack more items. My concern was if it was durable enough for the trip. It passed the test. Except for a small scuff mark on one side, it made the round trip. The color I received is a dark pink or fuscha color. I was a bit iffy about the color but grew to love it. I can easily spot my luggage a mile away. It was also quite fun as a conversation piece.
So here are the cons: it has a zippered compartment on one side. Unfortunately there are no other compartments for packing smaller items separately.
The wheels work well when "Pulling" the suitcase behind me. It does not steer so well when walking with it on the side. I found myself having to put alot of effort into steering it when walking with it from the side.
Aside from those 2 issues, it's a keeper.
Images in this review
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Customer imageCustomer imageCustomer imageCustomer image
132 people found this helpful
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NecessaryL
5.0 out of 5 stars Excellent compartmentalization for tight packing.
Reviewed in the United States on September 26, 2013
Size: 20-Inch Carry OnColor: CharcoalVerified Purchase
This is a great spinner. I have now taken it on 7 different flights and it still looks brand new. Furthermore, compared to the carry-on of the masses, it looks conservative in size and fits in pretty much every overhead bin. (If you fly on CRJ-200s a lot, it might not fit there, but what does?)

The inside of the bag offers some excellent zipper flaps so that you can pack dirty stuff in one area and clean in the other. On my last trip, I was able to fit the following in with no problems:
-20" compression pillow
-7 pairs of pants
-7 shirts
-7 pairs of boxers
-7 pairs of socks
-1 pair of swimming trunks
-1 pair of sandals
-1 large electric toothbrush
-1 tube of toothpaste
-2 mini-bottles of shampoo
-1 canister of hair styler
-1 200 page book
-1 large glass bottle of aftershave
-1 large electric trimmer
-1 shaver plus replacement head pack
-4 mini-bottles of John Varavatos cologne
-1 travel bottle of Armani Code
-a few other odds and ends.

So, while this might not be a larger spinner bag, it can hold a ton, and it certainly takes a beating and keeps on trucking. Plus you won't get the evil eye from the gate agents for toting it around, especially when they see how much smaller it appears than the other bags being taken as carry on. I'd highly recommend this to anyone.
608 people found this helpful
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C.B.
5.0 out of 5 stars Great bag for business travel!
Reviewed in the United States on January 22, 2017
Size: 20-Inch Carry OnColor: CharcoalVerified Purchase
I've had this suitcase for about 2 years now and it is great! I take it on business trips, maybe 15 within the two years. It always fits in the overhead and because it's hard and won't damage easily, I'm never afraid to turn it over to planeside check. I'm a woman not known for packing light and I've been able to use this for up to 5 day trips. For the longer trips I just have to be careful about what shoes I pack. I love seeing the guys I travel with carrying these huge bags and wondering how I do it. The thing about this case is that you can squeeze it shut. And the zipper holds no matter how much pressure! If this ever gives out, I'll definitely buy another!

Edit: it lasted 4 years and finally this time when I jammed it really full and then checked it (!) because I was carrying a heavy laptop in a roller bag. The zipper finally busted. I swear though, for $50 and 4 years of heavy use, this thing is worth every penny!
55 people found this helpful
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DY
5.0 out of 5 stars Sturdy, perfect size
Reviewed in the United States on August 5, 2021
Verified Purchase
We bought 5 of these for our family to use for frequent traveling. After many trips over three years with these suitcases, I am still very happy with the purchase. My kids as young as 9 could pack and roll these through the airport. They fit well in the airplane carryon compartments (we have never been asked to gate check them) and stack neatly in the trunk of cars. We have rolled these over bumpy roads, gravel, cobble stones and snow. We have accidentally sent one tumbling down an escalator, and it still looks almost new. The zippers are holding up well except I notice mine has a few bent “teeth” but still closes well even though I frequently overpack it. We are rough on our luggage, so I’m glad we picked these bags. Would buy again!
8 people found this helpful
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