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I was unable to use this once my router died. I tried to use this plan but they require you to send in your broken router. My 5g radio on my router died and I had to continue using the 2.4g radio in order to work from home. I'm unable to send in the router due to needing it for work, so now I have a half-functional router with a protection plan Im unable to use. A total waste of money. Would give 0 stars if possible.