Top positive review
"Peace of Mind" - Delivered!
Reviewed in the United States on August 20, 2021
I purchased a portable digital audio player. Just under $40... obviously not intended to pass it down from one generation to the next. Just the same, I expected it last at least a couple years. (I try to take care of my stuff.) I decided to spend a few bucks more and have a GUARANTEE that it would last 3 years. Asurion fit the bill.
Alas - the audio player "gave up the ghost" about 7 months into my ownership experience. It worked in the morning... in the afternoon I pushed the power button - NOTHING. I tried charging it... pushed the "reset" button... exchanged a couple emails with their so-called tech support people. It quickly became apparent that its useful life was over.
I tried to enter a claim online... the brand name of the player was obscure enough that it wasn't on the list. So I called the toll-free number and spoke with a very informed and helpful Asurion agent. In five minutes we had made arrangements for a refund. She emailed me a prepaid return label, to send the defective player back, and less than 24 hours later I had a full refund in the form of "Amazon credit" for the purchase amount. So I was out 4 bucks (the cost of the Asurion) rather than 40.
I'd do it again in a heartbeat - in fact, I did! I also purchased a 3-year plan to cover my digital camera, for about 1/10 the cost of the camera. Peace of mind is worth something, and I have confidence in the Asurion product at this point.