To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzes reviews to verify trustworthiness.
Just remember to document with photographs and videos any damage that is done to the product that you have the warranty for and stay on top of it. Otherwise it is a good product, it's a good backup to have just in case your product does fail
I used the bag on one business trip and the pull handle quit working. When pushing in the button to pull out the handle it doesn't release the buttons allowing to pull up the handle. I love the bag but really need to have the ability to pull the bag.