Top critical review
Great product, bad customer care
Reviewed in the United States on June 12, 2020
I love this piece so far. It’s truly solid wood and a great bargain. My lower rating is for Amazon. They sent me an item that had CLEARLY already been returned once but not checked and is missing one minor piece. It’s probably fairly easily replaceable so I’m not worried about that (probably way easier to replace that than to return the thing) but my only options are to exchange or replace and so I need to take everything apart, pack it all back up, and drag an 85+ pound package to a USPS facility to return it and NO ONE will talk to me about a simple replacement part. And - since this is an Amazon product - there’s no other recourse. Badly done, Amazon. Happy with the product, not happy with you.