Top critical review
Trying to remain optimistic... - Update #2 is more positive
Reviewed in the United States on June 5, 2020
My all new 8" Fire HD w 64gb storage arrived today. Joy! Went through the setup process... good, good. Then, I hooked it up to my PC via the provided SUB to load my non-amazon purchased library and find that there are no visible subfolders to transfer my collection of ebooks to. What gives? Did amazon go full on proprietary on us with this latest generation? One star until we get this sorted out... Will update the review if there's a solution. If no solution, it will be returned.
***update #1*** There's apparently no simple solution. Anmolpreet, the customer service guy, was trying to walk me through some complicated email method that was highly impractical. Why does amazon feel the need to take a simple data transfer by USB method and remove it? What a terrible design flaw! Why does amazon hate their customers? This is right up there with not being able to open .mobi files from the micro SD card with the kindle app. I've learned to live with that flaw, but this one is ridiculous. Stay away from this lump.
***update #2*** amazon's Seattle based customer service contacted me and provided a workaround. You can select the functional properties of the USB cord. It can be used both to transfer data and charge the device. Unfortunately, amazon's incomplete instructions provided with the tablet do not provide this level of information. Work on it and make sure your overseas tech support guys know how to fully assist a customer with the proper countermeasures. Adding another star to the review to bump it up to 2. Hopefully, there aren't any other problems.