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Hello, I just bought this model 53". It came nicely shipped, packed well and with items described. Also fast shipping.
After contacting the seller, they were able to help me get the correct software and I am happy with the product changing my rating from a 1 star to 5 star.
I am in the USA and the product of origin and seller is in China. It did take a little time and coordination to resolve my issue. But saying that, the seller was prompt and responded to my issues in due time. I would buy this product again.
It is pretty cheap feeling and the stand pretty janky. It works, but it's as bad as one would expect for no more than it costs.
But I bought it to cut vinyl and it does that very well. It's also much quieter than my old one.
One note, 4' vinyl slides between the legs on the stand and gets caught up. Causes it to get wrinkled or not get pulled through the rollers. I added some cardboard along the bottom to keep the vinyl out of it and it works fine now.