Top positive review
Life changing but malfunctioned
Reviewed in the United States on June 16, 2020
I seriously am OBSESSED with this piece of equipment!! It has been suuuuuuch a blessing to get out on the lake with my teen boys during COVID19 social distancing. PADDLEBOARDING is HANDS DOWN our new fave sport. We have 2 of these pumps so we don’t have to spend an hour pumping up 4 boards. I LOVE that you can set it for 15.0 psi and walk away. I LOVE that you can use it to deflate. Seriously life-changing.
We bought one through Amazon in April and they were unavailable on Amazon in May when we went to get a second one and had to go through another site to acquire. The one we purchased in April started acting weird....we could fill up all 3 boards with our second one in the time it would take to fill up ONE with the previous one. Now, the one we purchased in April won’t fill beyond 0.84 psi. (Our other one will fill a board in under 8 minutes though!)
I have a message in to the company....they don’t send you an email to let you know they’ve received it. I’m hoping we can get something figured out soon! I’ll update with the company’s response IF I get one!
Update!!!! Once I heard from customer service, they were so good about keeping me posted. They replaced our pump FREE of charge!!! They didn’t even ask for the other one back. Pretty blown away by the customer service (they also replaced a lost fin free of charge). These pumps are SO EASY....if you have a SUP, you neeeeeeeed this piece of equipment!!!