Top positive review
1 year update: THUMBS UP! Oh man, the support is worth more than the printer.
Reviewed in the United States on January 2, 2020
I have used this thing for a year, intermittently, as needed. I've left it off much of the time, to save electricity, and EVERYTIME I try to print, it turns on, tunes in, n prints . . EVERY time. Copies are still as sharp as when I bought it, the wife is no longer afraid when I bring up printers in conversation . . . . I like it more now than when I bought it, mostly because it keeps doing what I bought it for, without my having to think about what to do if it won't . . why aren't phones like this? Why aren't new(ish) kitchen appliances like this?? Someday this'll be like our 22 year old Toyota pickup, starts (n prints) 1st time, every time.
I bought it, I called, They said it was an HOUR wait!!!!! . .
Finally the nicest lady answered, answered 400 questions from a, by now, thoroughly wound up customer after sitting on the phone for an hour staring at router settings, printer settings, modem settings, WINDOZE setup screens, and wondering why I did not just kill myself now . . . she helped me update the firmware, fiddle with the sleep settings, set the copying up, printer up, the scanning, the email, the windows drivers, the Mopria android drivers . . and after 2 hours and forty minutes with this techy support gift from God, the darn thing works . . repeatedly.
My wife went out for coffee with the dog to get away from the histrionics, and came back to a happy camper . . .
This printer has more settings than the entire US Army mess hall system . . there is NO WAY any consumer could do this without giving up their day job . . . but Towandia (really, that IS her name) took it all in stride, and politely steered me right, and treated me like a human being . .
Documents and photos and the machine itself, actually . . all look pretty good, and it is a quiet machine, you can even control the volume of the dings and dongs it utters; the control panel is kinda fun, if a bit intimidating, but, like I said, the darn thing works . . . its' cost per page for printing is a bit higher because the cartridge containing the ink ALSO contains the image drum, BUT, unless you are printing oodles and oodles, paying 4-6 cents a page isn't that big a deal, because the new laser image drum and ink combo, means a very fast, great image every time . . and no darn inkjet clogging disasters or changes to boot.
I LIKE this thing . .
I scanned a bunch of nonsense and sent it off to the wife's email, just because I could . . I changed the folder where all scans are kept, just because I could, I even printed an envelope with addresses that looked like I knew how to set up a #10 envelope file . . oh happy day . . .
Unbelievably complex, intricate, encyclopedic knowledge required, and support handled all of it with nary a discouraging word, nor stentorian tone. I have my self respect intact . .. and a printer that works.
Setup by the average consumer, ill advised, if not psychologically risky . . . .