Top critical review
Thanks for Nothing, Amazon
Reviewed in the United States on October 9, 2019
This is one of the purchases where everything that could go wrong did go wrong...
The first time I purchased the Airpods with the additional AppleCare, I waited anxiously for them to arrive. I happened to be at home on the expected day of delivery so I was surprised when I saw the delivery status 'Customer Refused Delivery.' Nope. That definitely didn't happen. I called into Amazon's customer service, who told me, "Disregard that status message. They are Airpods - they probably got stolen. Things can go missing between the warehouse and delivery." Uh, ok. They refunded both the Airpods and the AppleCare, as (THIS IS IMPORTANT) the AppleCare, though sold separately, is connected to the device via the serial number when purchased.
Cut to my second attempt at purchasing the Airpods and the AppleCare... I received the Airpods, and like so many others who have purchased them and left reviews, the left Airpod was defective. I returned the Airpods and received a refund with no issue. However, when I inquired with customer service about refunding the AppleCare (because as I mentioned, when purchased, it is associated with the Airpods via serial number), I was told that a one time exception had already been made for me and they couldn't refund it again. So, because of what was an issue on Amazon's end initially, I'm now screwed out $29 for the AppleCare purchase when I was sent defective Airpods.