To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzes reviews to verify trustworthiness.
I don't know why there are so many bad reviews. Mine is perfect. When you load the phone for the first time it gives you the option to change from spanish to english. I loved how it could communicate with my own phone after I downloaded an app on my old phone to transfer everything from my old phone to the new one. I had even written down the apps I had figuring I would have to download them all again but I didn't have to yay!!! Someone mentioned they didn't get a manual. I did but I don't need a manual. If you have had an android before you should be able to operate this without a manual. I was pleasantly surprised to get a hands free device with my new phone and my sim card went in the same way as my other phone so I had no issues there. All and all a great phone for the price. I also bought a hard case for it so I won't break the screen on this one. Hopefully people will see my review. I really like this phone.
Buyers beware. This phone is not meant for US consumers. I have t mobile and I bought this phone for my aunt who is in my plan. When I put the sim card in this phone it will do everything but give you 4g. The reason it will not give you 4g is because it's not meant to be used in United States.
I had already purchased this phone and was very happy with it and would have given it 4 stars (camera is just OK) but I dropped it and the glass was shattered. I clicked on the "buy it again" button on my order page expecting to get the same phone. I did not. It looked the same but there were important differences. The first clue that something was wrong was the adapters in the box which were not compatible with any electrical outlet I have. Next, after transferring all my data I noticed several unusual things. Any app that spoke had a british accent (which I didn't mind, but seemed odd). My weather app is set to 24 hour time and no matter how often I change it to 12 hour, it always reverts back to 24 hour. The dates on my email are listed as day/month/year so that March 20th would read 20/3/20. I then discovered an insert in the instructions informing me that the phone was from India and should be activated with a sim card issued in India. If I used a sim issued from another region the phone might not function properly. I live in Pennsylvania and that is where my sim card was issued. I called customer service, explained the situation and they sent me a new phone, assuring me that my experience was a mistake that would not happen again. My 2nd new phone came, again with the weird adapters and sure enough, a card that said the phone was an Indian phone to be activated with a sim card issued in India. That phone is also going back and I have ordered a completely different phone. Read the phone description carefully before purchasing. If it says International phone, do not order it!
Phone battery and fingerprint reader are great, the problem I have with this phone is how slow it is. The phone's touch screen is horrible. I set an alarm and couldn't turn it off due to the faulty screen, had to reset the phone. The phone constantly lags when trying to play videos. Maybe I just got a faulty product? Sure I can accept that, but I find that hard to believe since a refurbished product is usually tested.
Purxhased the Galaxy A10S, Caribbean. The keyboard vibrate (haptic feedback) feature is completely missing from the menus. You can get sound when keypress but you cannot make it vibrate. Was online with both US and Caribbean supporrtand kept getting runaround. Too late to return it. So US buyers beware.
You sent me a Galaxy A10s and it not include a SIM card or tool to open the phone. I am not happy with that situation. I have never bought a cell phone that didn't include the SIM card. Worse, this was never pointed out so I could order one and I had to deal with that after I received the phone.
This phone says it's unlocked, but I've tried putting three different services on it and none of them are compatible. It's a nice phone and seems to run smoothly, but It's not compatible with any of the phone services I want.