Top critical review
Excellent customer service! UPDATE: $h1tty customer service and positively a scam...
Reviewed in the United States on January 11, 2020
It has stopped working after ONCE use. What a waste of money and time. I contacted them about a month ago because my unit would not turn on. They asked for a video proving that it was indeed did not work. So i did. The rep who helped me, Michael Q, said he had placed a replacement unit and asked for the address for the shipment which i also did. Then he “asked” for a positive review on amazon and a screenshot to prove of submission. Which is my original review. I praised their excellent customer service and now after a month of waiting my replacement is still NOT here.
I contacted them again a couple days ago on Facebook Messenger; the same drill happened. But this time they are out of stock, so i asked for refund. The person said he/she will get back to me. I asked in how long and i think they officially ghost me. I will post pictures of the conversation we have to prove that it is indeed happened because i think would ask me for proof. DONT WASTE YOUR MONEY on them!! Please!!
The device is compact and stylish looking. It was easy and intuitive to assemble. I got a chance to chat with one of the customer service Michael Q and he was excellent: patient, helpful, understanding, and he got things done. Happy juicing people!