Amazon calculates a product’s star ratings based on a machine learned model instead of a raw data average. The model takes into account factors including the age of a rating, whether the ratings are from verified purchasers, and factors that establish reviewer trustworthiness.
This was for my nieces birthday and she absolutely loved it! My daughter got one for Christmas also and loves it! It is so soft and the colors are very vibrant! Getting to dress up your doll is an extra bonus! Great product!