Top critical review
Very poor customer service
Reviewed in the United States on April 6, 2017
I am giving this set only one star because of the customer service. These looked like nice bags so we packed them up and set off to the airport for an adventure. Upon arriving at the airport we found that the handle on the large bag would not extend. Too late to do anything about it under the circumstances so just struggled with it. On arrival back home, there was a large tear in the second largest bag so it seemed that the luggage was not durable enough. We put in a request to Amazon to return the set. Evidently, this seller does not allow Amazon to handle returns so we were referred to the seller who informed us that It couldn't be returned because it was used. I wonder how one would know it f it were defective if one had not used it. Anyway, the seller sent us to the manufacturer who agreed that it could not be returned, but it MIGHT be eligible,for repair or replacement under the warranty. OK. We were sent a form to fill out with instructions that before we filled out the form, we MUST read the entire warranty. Done. They also wanted to have 2-3 pictures for each of the damaged cases sent showing the damage plus the front of the cases. The pictures had to be of a size that no one had to scroll down to see the complete picture. (Really?!). Also, a copy of the invoice from Amazon had to be sent in jpeg. form. OK. Got it. THEN we had to fill out the form stating the model number of each case which was to be obtained either from the tag that came on the case (riiight! I always save those. Who doesn't?) or obtained by going onto the company's web site to see what the number is. Surprise, surprise, there is nothing on the web site that tells what the model number of the individual cases might be. I took a quess, and proceeded to fill in the form with my name, address, city, state, country, email, and everything else except the hospital I was born in 72 years ago. Great! Ready to go! I hit send and error messages popped up. Much to my surprise, there evidently is no such place as the location of the house I have lived in for 36 years! Back to the drawing board. I deleted everything on the form and re-entered all the information, being careful to make SURE it was all accurate. Hit send. There is STILL no such location. I finally gave up and wrote to the company again to tell them of my irritation and that I intended to write a bad review. No answer for a week, so here is my review. If anyone would like a nice-looking, albeit non-functional, set of luggage, I would be happy to donate this one. By the way, I very seldom write reviews at all but this one needed to be written.