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About product support

Technical support

Talk to an expert when you need help getting your product set up or troubleshooting issues.

Parts replacement

Replace missing or broken parts for free. We can send you replacement parts for large items like furniture and appliances.
Product support also provides quick-start guides, user manuals, tutorials, and other tools to help you get the most out of your purchase. You can also get product support for eligible items through Your Orders.

Other ways we can help

Trade-in your used items for an Amazon Gift Card.
Donate your item to a local or national charity.
Recycle your item at the end of its useful life.